Service PromiseService PromiseService PromiseService PromiseOur aim: users firstOur aim: users firstShenzhen Aikerui Electric Co., Ltd. has established a good after-sales service system. After the product sales contract is signed, the after-sales service department will provide users with fast and convenient services. Service Content: 01 Product Repair01 Product Repair1) Time limit The warranty period of Shenzhen Aikerui Electric Co., Ltd. products is 12 months from the date of delivery. 2) Scope of warranty a. Shenzhen Aikerui Electric Co., Ltd. products implement the "three guarantees" principle. When the user normally uses b. This product must be installed and maintained by the company's engineering and technical personnel c. If it is found that the product is damaged, the product should be sealed, stop using it and notify our d. The user should use the product according to the product manual provided by the company. The e. During the warranty period, without the consent of the company, installation or installation of other f. After the machine is installed, please save the warranty certificate and return the warranty return card 3) Response time a. The service call response time must be answered within 2 hours. b. On-site response time, generally arrives within 8 hours to 48 hours according to the distance, whether c. The engineers of the after-sales service department will try their best to arrive at the user's site for repair 4) After the end of the "three guarantees" period, continue the after-sales service in the form of renewal or 02 User training02 User training1) User training is to enable users to correctly control the operation of the machine, give full play to the efficiency of the machine, and ensure the normal operation of the machine. 03 Hotline Service03 Hotline Service1) Service content 根据用户的需要,售后服务部将提供其它的产品服务项目根据用户的需要,售后服务部将提供其它的产品服务项目1) Upgrading of medical examination vehicle products. |